We want you to feel confident trying Omiana—because finding the right match for your skin shouldn't be stressful. That’s why we offer a 30-day return and exchange policy with the option to add Re:Do Easy Returns for Store Credit or Exchanges + Package Protection(Return shipping included for exchanges or store credit) at checkout for extra convenience. Whether you’re looking to exchange a shade or send something back, we’ve made the process as smooth and flexible as possible.
What is Re:Do and how does it work?
At checkout, Omiana offers an optional service called Re:Do Free & Easy Return for Store Credit or Exchanges + Package Protection—for a small added fee (typically under $3, depending on your order total). To add it, just select the “Checkout Plus” option in your cart.
With Re:Do, you get:
- Free Return Shipping if you choose an exchange or store credit.
- Free Exchanges, including outbound shipping, for a different item or shade.
- Package Protection for added peace of mind while your order is in transit.
No questions asked — you can try your item, and if it’s not right, return it. Just ensure the product is gently used (at least 90% remaining), includes original packaging, and proof of purchase.
What if I don’t choose Checkout Plus at checkout?
You can still return your order within 30 days of delivery—just click “continue without Checkout Plus” during checkout to skip the optional protection.
Here’s what to expect:
- Return Options (30-Day Return Window from the delivery date):
• Refund to your original payment method (return shipping cost deducted).
• Exchange for a different item or shade.
• Store credit for future use.
Return Shipping: Use our return portal to generate a discounted label. If you didn’t add Re:Do, the cost will be deducted from your refund.
Conditions for Returns & Exchanges
• Items must be gently tested, with 90% or more of the product remaining.
• Include original packaging and proof of purchase.
• Original shipping costs are non-refundable.
• Returns forfeit any discounts applied (e.g., free shipping, promo codes, loyalty points).
Start Your Return or Exchange
👉 Click here to open the Exchange & Return Portal: https://www.omiana.com/apps/redo/returns-portal/login