Loyalty Program Terms

 

OMIANA

Naturally Rewarded Loyalty Program 

1. Introduction

Our Naturally Rewarded, loyalty points program is designed to provide our valued customers with incentives and benefits for their continued patronage. This policy outlines the rules, terms, and restrictions governing the program to ensure fairness and transparency.

2. Eligibility

To participate in our Naturally Rewarded Program, customers must meet the following eligibility criteria:

a. Be at least 18 years old.

b. Have a valid email address.

c. Have a registered account with our company.

3. Earning Points

Customers can earn loyalty points through various activities, including but not limited to:

a. Making purchases.

b. Referring friends.

c. Writing product reviews.

d. Participating in promotional events.

4. Point Accumulation

The accumulation of loyalty points is subject to the following restrictions:

a. Points are non-transferable and non-exchangeable for cash.

b. Points have no monetary value and cannot be redeemed for any form of credit, refund, or transfer to other accounts.

c. Points earned through fraudulent activities or violations of the terms and conditions will be forfeited.

d. Points expire after 24 months of inactivity.

5. Redemption of Points

Customers may redeem their loyalty points based on the following guidelines:

a. Points can be redeemed for discounts, promotional items, or exclusive offers as specified in the rewards tab/widget located on the website.

b. Redemption requests must be made through the customer's registered account.

c. Customers may redeem only one reward per order.

d. Redemption may be subject to availability and restrictions on specific items or services.

e. Points cannot be used to cover shipping or tax costs.

6. Restrictions

In addition to the above guidelines, the following restrictions apply to our Naturally Rewarded Program:

a. Customers are not allowed to create multiple accounts to accumulate points.

b. Abuse, fraudulent activity, or manipulation of the program will result in immediate disqualification and forfeiture of all points.

c. Points may not be earned on purchases made with gift cards, returned items, or on taxes and shipping fees.

d. We reserve the right to modify, suspend, or terminate the rewards program at our discretion without prior notice.

e. We may change the point values for redemption at any time.

f. Points cannot be combined with other discounts or promotions unless otherwise specified.

7. Privacy and Data Security

We are committed to protecting our customers' privacy. Personal information collected as part of the rewards program will be handled in accordance with our privacy policy.

8. Contact Information

For any questions, concerns, or inquiries regarding our Naturally Rewarded Program and Loyalty Points System, customers can contact our customer support team at info@omiana.com.

9. Effective Date and Amendments

This policy is effective from November 1, 2023 and may be subject to periodic updates and amendments. Customers will be informed of any changes through email or notifications on our website.

By participating in our Naturally Rewarded Program, customers agree to abide by the terms and conditions outlined in this policy. Failure to comply with these restrictions may result in disqualification from the program and the loss of accrued loyalty points.